For example, you can't remote control a client that communicates with the site through a cloud management gateway (CMG). Remote tools aren't supported for clients that are connected remotely. Permitted viewers must be given permission to use remote control by adding these users to the Permitted viewers of Remote Control and Remote Assistance list in the Remote Tools client settings.įor more information, see Configure role-based administration. The Remote Tools Operator security role includes the permissions that are required to manage remote control in Configuration Manager. To access collection resources and to start a remote control session from the Configuration Manager console, your account needs the Read, Read Resource, and Remote Control permissions for the Collection object. For more information, see Introduction to reporting. Reportingīefore you can run reports for remote control, install the reporting services point site system role. For more information about how to enable and configure remote control, see Configure remote control.
No Windows services are required as an external dependency for remote control.
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